How-To Videos

Along with Neato’s immense catalog of support articles to help customer’s understand their products, they created helpful how-to videos to provide additional insight into how their robot vacuums work. Our team was tasked with creating an archive to display these videos in their support center.

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https://www.neatorobotics.com/how-to/videos/
How-to video archive

Launched

Winter 2016

Services

Web & Mobile Development, Custom Wordpress Sites, Custom Programming, API Development, Content Management Systems

Industry

Robotics,
Home Cleaning,
Support

The Challenge

Display translated how-to videos in an archive on the support center landing page and within select support articles.

Our Approach

Thinking about the type of people who are accessing these videos led us to design the experience with simplicity. We wanted all the videos to have one easy-to-read content description under each extra-large thumbnail and nothing else on the page that would distract or confuse a customer besides a small modular navigation bar that is consistent with the rest of the support pages.

How-to Videos

In WordPress, we created a custom post type for handling how-to videos. The videos are hosted on Vimeo, and their privacy settings only allow the videos to be viewed when they are embedded on the website. Each video that provides instruction on caring for the products and using various features was translated and provided in the languages that we support. Utilizing WPML, Advanced Custom Fields, and some PHP with WordPress, we were able to build an appropriate archive of how-to videos for every language.

https://www.neatorobotics.com/how-to/videos/

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