Software Update Step-by-Step Guide

Neato Robotics’ Botvac Connected Series robot vacuums are capable of initiating a cleaning sessions by using an app on smartphones running either iOS and Android operating systems. Occasionally the robot vacuum is going to require an update to its software to properly communicate with the app, and Neato wanted to make the process as easy and painless as possible.

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Neato Robotics Software Updates Wizard

The Challenge

Neato wanted to create a clear, easy-to-follow, and in-depth series of steps to make the software update process as clear as possible to avoid confusing the customer.

Our Approach

Despite Neato’s original proposal being text-based, we felt that a dense page such as the one they had in mind would not do much to aid customer. Instead, we mocked up a version that used short instructional videos to guide the user through a step-by-step wizard that clearly described each step of the process. These video clips make it so even the least tech-savvy user will be able to update their robot.


The original mock-up we had received was functional, but not intuitive. Instructions were listed out in a block of text, leaving room for interpretation and mistakes. We began our renovation by articulating each of the instructions clearly and deciding how to present them to the user.

The Result

Using the initial mock-up listing the steps, we created a tool for users to easily understand the process of updating their products. By creating a wizard that guides the user through the steps it makes it easy to take in the information provided in each step. The instructional videos that our team produced in-house provide an additional reference, providing further clarity.

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