We had to build an extensive archive of Neato’s strings throughout their website. We had to work with another company that specializes in translating content for companies. We had to ensure that the translations were all being implemented and managed correctly in order to make sure that Neato’s message is strong in every language.
We started the translation process by organizing the sections of neatorobotics.com into areas of heirarchy. Analytics help this process by distinguishing which parts of the website get the most traffic. Besides the main landing pages, the help center is heavily visited due to Neato’s technology-based products. Neato then wanted to take it a step further and utilize a third party software called Zendesk for their support center which we had to manually translate and organize almost 200 articles, how-to videos, and frequently asked questions into one massive support database.